Shipping and Delivery

When will I receive my order?

We try to process and ship orders within 36 hours of it being placed. Most orders arrive within 7 to 14 days.

How much is shipping?

Free shipping over CAD $70.
Flat rate shipping: CAD $14.95.

How is the order shipped?

For the most part, we use Canada Post or ChitChat for all our shipping.

Accepted Payment Methods

PayPal
Credit Card / Debit Card

Return and Refund Policy

If you are not entirely satisfied with your purchase, we are here to help.
All prices are in CAD (Canadian Dollars) and subject to change.

Returns

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.
Your item needs to have a copy of the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your returned item is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us.

Trudy Ann’s Chai & Spices
www.trudyannschai.com
Email: trudyannschai@gmail.com
Business Address: 1215 Clark Drive Vancouver, BC V5L 3K7 Canada.

Items Not Eligible

Any items that have been opened and used.

Sale Items

Any ‘Specials’ are not Eligible for refund.

How To Return Your Item

Please return items to the Return address it was sent to you from.
Your item needs to have a copy of the receipt or proof of purchase.

Feel free to get in touch with us for any queries, concerns or feedback.

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